Shipping policy

Shipping & Handling

  • Please allow 1-3 business days for your order to be processed and shipped.
  • We ship Monday-Friday. We do not ship on weekends or holidays.

Order Tracking

  • Once your order is shipped, you will receive an email with your tracking number.
  • If you do not receive tracking information, please contact us at oudhausofficial@gmail.com

Delivery Rates & Destinations

  • Free shipping is available on orders $75+.
  • We currently ship to all regions within the United States.

Out of Stock

All orders depend on product availability. If an item you ordered is out of stock, you will be notified via email.

Cash on Delivery

Cash on Delivery is not available in the U.S. at this time. Please choose from the available payment methods at checkout.

Special Instructions

At checkout, you may include any special instructions or notes for your order in the designated text box.

Damaged Goods

If your order arrives damaged, please contact us immediately at oudhausofficial@gmail.com with photos so we can resolve the issue as quickly as possible.

Disclaimer

It is the customer’s responsibility to ensure that all shipping details entered at checkout are complete and accurate. Oud Haus is not responsible for lost or stolen packages resulting from incorrect or incomplete shipping information.

If you realize you entered an incorrect address, please contact us as soon as possible at oudhausofficial@gmail.com so we can attempt to make the necessary corrections before the order ships.

Any packages returned to us by the shipping carrier due to:

  • incorrect/incomplete address, or
  • being unclaimed upon delivery

will require an additional shipping fee to resend the package.
If you prefer a cancellation instead, we will refund the product cost minus the original shipping fee once the package is returned to us.